Got Questions? We’ve Got Answers.
Below are some of the most common questions our customers ask. If you don’t find what you’re looking for, feel free to chat with us on WhatsApp.
General Questions
Q1: Do you sell original products?
Yes. All our products are 100% genuine and sourced directly from trusted suppliers.
Q2: Where are you located?
We are based in Lagos, Nigeria with branches in Ibafo and Ojodu. Our primary store operates online with nationwide delivery.
Q3: Can I visit your physical store?
Yes, you can. Send us a message on WhatsApp to schedule a visit or pickup.
Orders & Delivery
Q1: How long does delivery take?
Lagos: Same day (if ordered before 12 PM)
Nationwide: 1–5 working days via ABC or GIG Logistics
Q2: Can I track my order?
Yes, visit our [Track Order page] or chat with us to get updates.
Q3: Do you offer payment on delivery?
Yes, in select cities. Check our [POD Info Page] for full details.
Payment & Returns
Q1: What payment methods do you accept?
We accept Paystack, bank transfer, and cash on delivery (where available).
Q2: What is your return policy?
You can request a return within 24–48 hours of delivery. See our [Return Policy] for full guidelines.
When will I receive my refund?
Refunds are processed within 2–5 working days once the returned item is verified.
Can’t find your answer? Our team is just one message away.